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Introduction, Scope and Acceptance

Valvo Electrical Supply Ltd. ("Valvo", "we", "us", or "our") is a dealer in new and reconditioned electrical material based in Edmonton, Alberta.

This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect information, including personal information, that you provide to us or that we collect when you use our website (valvo.ca) or interact with us in-store, by phone, or by email (collectively, the "Platform").

By using the Platform, you consent to the collection, use, and disclosure of your information as described in this Policy. If you do not agree with this Policy, please do not use the Platform.

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1. Information We Collect

1.1 Automatically Collected Technical Information

When you visit our website, we automatically receive certain technical information about the device you are using, including:

• IP Address
• Browser Type
• Operating System
• Cookie Information

Additional information is collected through cookies. Please refer to Section 7 of this Privacy Policy for more information.

1.2 Information You Provide to Us

When you place an order, request a quote, or submit a product inquiry, we collect information required to process, invoice, fulfill your request, and provide customer support.

This information may include:

• Name and Company Name
• Phone Number
• Email Address
• Billing Address
• Shipping Address
• Payment Information (processed securely by our third-party payment provider)

If you create an account, we also collect the information you provide during registration to help identify and protect your account.

If you apply for a Trade Account or Net-30 Credit Terms, we may also collect business references and financial information in order to evaluate your creditworthiness.

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2. How We Use Your Information

We use your personal information for purposes including:

• Processing orders, quotations, and invoices.
• Processing payments securely.
• Arranging shipping, delivery, pickup, and returns.
• Managing Trade Accounts and Credit Applications.
• Providing customer service and technical support.
• Maintaining legal, accounting, and tax records.
• Improving our website, products, and customer experience.
• Sending marketing communications, promotions, and product updates where permitted by Canadian Anti-Spam Legislation (CASL).

Access to your personal information is limited to employees who require it to perform their job responsibilities.

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3. Direct Marketing

If you provide us with your contact information, we may ask for your consent to send promotional emails, special offers, product updates, and information about services that may be of interest to you.

Providing your consent is completely optional, and you may withdraw your consent or unsubscribe from marketing communications at any time by contacting us using the information provided in Section 10.

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4. Disclosure to Third Parties

Valvo only shares personal information with trusted third parties when necessary to provide our products and services or where required by law.

Personal information may be disclosed to:

• Payment processors to securely process payment transactions (PCI-DSS compliant).
• Shipping and courier companies to deliver your orders.
• Website hosting providers and IT service partners that help operate our Platform.
• Manufacturers or suppliers when necessary to source, verify, or fulfill special orders.

We may also disclose information where required by law, including responding to subpoenas, court orders, lawful government requests, or to protect our legal rights and enforce our Terms and Conditions.

Some of our service providers may operate outside Alberta or Canada. Accordingly, your personal information may be subject to the laws of those jurisdictions.

If Valvo is involved in a merger, acquisition, sale, or transfer of business assets, personal information may be transferred as part of that transaction while remaining subject to appropriate confidentiality protections.

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5. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal, tax, regulatory, and accounting obligations.

When information is no longer required, it is securely deleted or anonymized.

If you close your account, certain information may still be retained where required by law or to enforce our legal agreements.

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6. Security

Valvo follows reasonable industry-standard security practices designed to protect your personal information against:

• Loss
• Unauthorized Access
• Disclosure
• Alteration
• Misuse
• Destruction

While we take reasonable precautions to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure. Therefore, absolute security cannot be guaranteed.

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7. Cookies

Our website uses cookies, which are small files stored on your device, to improve your browsing experience.

Cookies help us:

• Recognize your device.
• Remember your preferences.
• Maintain shopping cart information.
• Keep you logged into your account.
• Understand how visitors use our website.

Cookies do not provide us with direct access to your device or personal files.

Most web browsers automatically accept cookies; however, you can change your browser settings to disable cookies. Please note that disabling cookies may affect certain website features, including shopping cart functionality and account login.

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8. Links to Third-Party Websites

Our website may contain links to third-party websites, including websites of manufacturers, suppliers, and other service providers.

These external websites operate independently of Valvo, and we are not responsible for their privacy practices, security, or content.

Once you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party websites you visit.

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9. Changes to This Privacy Policy

Valvo may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

The Effective Date shown at the beginning of this Privacy Policy indicates the latest revision date.

Your continued use of our Platform after any changes become effective constitutes your acceptance of the updated Privacy Policy.

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10. Questions and Access to Your Information

You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual obligations.

You may also request:

• Access to the personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of personal information where permitted by law.
• Answers to questions regarding this Privacy Policy.

To submit a request or ask any questions regarding your privacy, please contact us using the information below.

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Contact Us

Valvo Electrical Supply Ltd.
5838 87A St NW
Edmonton, AB T6E 5Z1

Phone: 780-466-8078
Fax: 780-468-1181

If you are not satisfied with our response, you have the right to contact the Office of the Information and Privacy Commissioner of Alberta.

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By using the Valvo website or providing us with your personal information, you acknowledge that you have read, understood, and agree to this Privacy Policy.